Returns

You can return eligible items within 30 days of receiving an order a refund of the merchandise value. An original order number is required. Made to Order curtain rods, special order items, custom items, or items damaged through normal wear and tear are not eligible for returns, refunds or exchanges.

Review the full list of ineligible items and our refund policy below before starting the process.

Shipping fees are the responsibility of the customer. Paso Robles Ironworks does not supply return shipping labels.

Qualified Returns with an original receipt will be refunded in the original form of payment.

Final sale items cannot be returned. Prior purchases are not eligible for price adjustments during sales and promotions.

Ways To Return

By Email – Send return request to orders@ironhardware.com for a return authorization and further instructions.

• Made to Order Items, including custom curtain rods, mounting hardware, and hinge plates. 
• Items without an original receipt and order number
• Items damaged from normal wear and tear
• Final sale items
• Finish Samples
• Shipping Fees – Shipping fees are non-refundable and prior purchases are not eligible for price adjustments. 

Refund Policy

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
• To complete your return, we require a receipt or proof of purchase.
• Shipping Fees – Shipping fees are non-refundable and prior purchases are not eligible for price adjustments. 
• Once your return is received and inspected, we will also notify you of the approval or rejection of your refund by email.

Please do not send your purchase back to the manufacturer’s address. You must contact orders@ironhardware.com for return instructions.

There are certain situations where only partial refunds are granted:

• Hardware with obvious signs of use or missing parts
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ironhardware.com.

Sale items

Only regular priced items may be refunded. Final Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@ironhardware.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at orders@ironhardware.com for questions related to refunds and returns.